Returns & Refunds

Who we are

Our website address is: https://welligo.in/

At Welligo OPC Private Limited, customer satisfaction is our top priority. We understand that sometimes things don’t go as expected. If you’re not fully satisfied with your purchase, we offer a straightforward and easy returns and refunds policy. Please read the following guidelines to understand how returns and refunds are handled.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

• Time Frame: Returns must be initiated within 7 days from the date of delivery.
• Condition of Items: Items must be unused, unopened, and in their original condition, including packaging, tags, and seals intact.
• Proof of Purchase: You must provide a valid order number or receipt to process your return.

Certain products are non-returnable due to hygiene, safety, or legal reasons. These include:

• Perishable goods (e.g., food items)
• Personal care products (e.g., skincare, toiletries)
• Items on sale or discounted, unless defective.

2. How to Initiate a Return

If you would like to return a product, please follow these steps:

• Step 1: Contact our customer service team at support@welligo.in or call us at +91 97191 31680 with your order number and details of the item you wish to return.
• Step 2: Provide a reason for the return, such as damage, wrong item received, or dissatisfaction with the product.
• Step 3: Our team will confirm your return eligibility and guide you through the next steps, including arranging for product pickup, if applicable.

3. Returns Process

• Return Shipping: If the return is due to a defective or incorrect product, we will cover the return shipping costs. In other cases, you may be responsible for return shipping fees, depending on the nature of the return.
• Inspection and Approval: Once we receive the returned item, it will be inspected to ensure it meets our return conditions (unused, undamaged, and in original packaging). You will be notified once your return is approved or if it does not meet the criteria.

4. Refunds

If your return is approved, you will receive a refund as follows:

• Refund Method: Refunds will be processed to the original payment method used during purchase. For payments made via credit/debit cards, refunds may take 7-10 business days to appear on your statement.
• Refund Amount: The refund will cover the full price of the returned item(s) minus any applicable shipping charges or restocking fees. If the product was purchased with a promotional discount, the refund will be based on the discounted price.
• Partial Refunds: In cases where the item is returned in a used or damaged condition, we may issue a partial refund.

5. Exchange Policy

If you received the wrong item or a defective product, we offer exchanges at no extra cost. Please follow the same steps to contact our customer service team, and we will arrange for the exchange of the product to match your original order.

6. Non-Refundable or Non-Returnable Items

The following items are non-returnable and non-refundable:

• Items marked as Final Sale or Clearance: These items are not eligible for return or exchange.
• Customized or Personalized Items: Products that are personalized or made-to-order cannot be returned.
• Gift Cards: Gift cards are non-returnable and non-refundable.
• Used or Opened Hygiene Products: Personal care items like toiletries, skincare, and cosmetics cannot be returned once opened.

7. Cancellations

You may cancel your order within 24 hours of placing it. After this time, orders are processed and shipped, and cancellations will no longer be accepted. To cancel your order, please contact our customer support team as soon as possible.

8. Defective or Damaged Items

If you receive a defective or damaged product, please contact us within 48 hours of receiving your order. We will arrange for a replacement or issue a full refund, including shipping costs. In such cases, we may ask for a photo or video of the damaged item for verification.

9. Exceptions

In certain cases, we may make exceptions to our returns and refunds policy based on specific circumstances. If you believe there are extenuating circumstances regarding your return or refund request, please reach out to our customer service team. We’ll do our best to resolve the situation fairly.

10. Customer Support

If you have any questions or concerns regarding returns, refunds, or exchanges, our customer service team is here to assist you. Reach out to us at:

• Email: support@welligo.in
• Phone: +91 97191 31680

We are committed to ensuring a seamless shopping experience and resolving any issues you may face.